Go to website
Account related questions including account recovery and security.
I did not receive email verification code -V2
The verification code might be in your email account spam folder. In this case you may use the email search function and enter FOKAWA. Encase the verification expired you may resend it in the settings section.
I’ve lost my phone. How can I reset my two-factor authentication (2FA)?
If you have your Google 2FA backup key, you can reset it in the app. To do so, follow the steps below here. If you don't have a backup key you will need to contact our support team to downgrade your two-factor account. We will ask for information to verify ownership of the account, and we will request that you wait a minimum waiting period.
What is OTP and how can I enable it? -V2
OTP or One-Time Password is a security mechanism that helps protect your account. The default setting of your account is that you will receive an email on a login attempt and you will have to click a link in that email to authenticate the login. OTP is usually an app you download on your phone such as Google Authenticator or Authy that replaces this process. The app provides a 6 digit code that changes every minute. You will need to enter this code when logging in to your account. Using OTP re
How can I change my username? -V2
We do not allow people to change their username. The reason for this is to prevent reputation-transfer abuse; i.e. it's not possible to transfer reputation to a new username, nor avoid negative reputation linked to your name (both on this platform and elsewhere).
I’ve lost access to my e-mail and can’t log in. What can I do? -V2
If you have lost access to your e-mail, you will need to contact our support team to attempt an account recovery.
How do I recover my account password if I lose it? -V2
If you've forgotten your password, you may use the forgot password feature in order to regain access to your account, you must have access to the email or mobile number registered in order to complete this step as a authentication link or number will be sent there. It is important to keep your password safe and to never share it. If someone gains access to your account, any crypto transferred to your Fokawa account could be compromised in the f
Why aren’t SMS notifications working for me? -V2
From time to time we have issues with SMS carriers. Please open a support ticket and provide your number, country, and phone service provider, and we will attempt to resolve the issue.