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Ensure that your account follows the standard security features.
A trader is pressuring me to release the escrow. -V2
Under no circumstances is it OK to pressure another user into releasing the escrow early. Please open a payment dispute via the “Open Dispute” button.
I opened a payment dispute. What happens now? -V2
An arbitrator will contact you via the dispute chat and help work through the trade with you and the other user. This chat is in a separate box, and all messages are between you and the arbitrator only. An arbitrator may ask for: Proof of purchase (e.g. a screenshot showing your payment) Proof of having not received the funds (e.g. a recent statement) Proof of ownership of the account Any confirmation e-mails regarding payments Anything else that will help an arbitrator make the correct decisio
I received an email stating my account is banned. -V2
All account related issues are completed in your account in your dashboard. We will not send an email such as this. This is a fraudulent/phishing e-mail. Please report it as spam if the option is available in your mailbox, and do not click on any links. We will only send e-mails from the official "fokawa.com” domain name.